Dear customers,
We are pleased to inform you that the service disruption experienced earlier today has been fully resolved, and all Axya systems are operating normally. The incident was caused by a DNS resolution issue that temporarily affected access to our platform. No customer data was ever at risk.
The disruption was limited to connectivity, and our databases, files, and account information remained fully protected throughout. If you are still experiencing difficulty accessing the platform, your network may still be holding an outdated DNS entry.
This typically clears automatically within a few hours.
To resolve it immediately, you can flush your device's DNS cache or try connecting from a different network (for example, mobile data).
We sincerely apologize for any inconvenience this may have caused and thank you for your patience while we worked through the issue.
If you have any questions or continue to experience problems, please don't hesitate to reach out to our support team.
